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  • Only an jira user with the Jira Service Desk agent license can "Raise this request on behalf of". Is this correct?

Only an jira user with the Jira Service Desk agent license can "Raise this request on behalf of". Is this correct?

Gavin Means
Gavin Means July 7, 2016

This question is in reference to Atlassian Documentation: Raising requests on behalf of customers

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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July 7, 2016

Correct. Agents are the only ones that have that ability. 

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IPF Digital AS
IPF Digital AS November 15, 2016

Why it isn't available for Customers? I think it should be available for all Customers

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asarda_
asarda_ November 20, 2016

That's the nature of definition of an Agent. An agent is actively resolving the tickets and will raise tickets on behalf on other customers. A customer can only raise a ticket for themselves with one of the customer channels.

Is there a specific reason you would expect this functionality for all customers?

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