Can anyone recommend a plugin or a solution for Jira to send notifications for issue not touched from within a few hours to a few days based on Service Level agreements set?
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2019 edited
Hi Stewart,
I believe you can achieve the desired outcome by using filter subscriptions.
You create a filter for issues last updated a certain amount of time ago and configure a subscription that would send an email notification... say daily (or how often you need).
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