Problem with special characters in scripts

[Tomek]

Hi,
After installed eazyBi I have to change encoding in my Jira to UTF - 8, problem is that now I have trouble with special character used in groovy scripts (look on screenshot). Is any ressolution for this without changing manualy question marks on properly characters? I got a lot of this scripts...

[PD Sheehan]

Inline scripts, from what I've seen, are encoded when stored in the database.

My not a db expert, but I wonder if your conversion to UTF-8 didn't break some of that encoding?

I would probably suggest you revert back to a pre-UTF-8 backup of the database (I sure hope you have that... and that you are still in a testing phase of that conversion) then try the following sequence to re-do the conversion:

• do a full XML export of Jira
• do the UTF-8 db conversion
• re-import the full XML export

The idea is that you want to re-populate your db after the conversion from a source that will handle the encoding in the db correctly.

If that's not an option, I'm afraid you'll have to manually update all of your scripts.

A way to secure against this in the future is to store most of your script as files in jira-home directory rather than use in-line.

[Tomek]

@PD Sheehan  thanks for response.

I'm thinking that export data to XML is not an option. We have almost 200k issues in Jira.

Another question, is changing encoding safe? I use MSSQL with SQL_Latin1_General_CP437_CI_AI Collation. If any changes that I have to do after changed encoding is reediting inline scripts, thats all right I will do this. But what with another things , like custom fields name or description? At first galance, when I checked this things after change encoding, everthing is OK.

[PD Sheehan]

We have over 500K issues and >500 projects. My export is 1.6G. I think you should try it. I think it's designed to work regardless of the size.

Regarding the impact of changing the encoding, that might be best be answered in a DBA forum.