Purging issues, records retention

[bduncan]

I've been looking for a good solution that will allow me to apply records retention conditions (ideally, with JQL) to issues - so that I can preserve projects but purge issues that meet given conditions.

For example, service desk tickets that were resolved two years ago.

Any suggestions? Any good plug-in options, default to REST API?

Be interested also in the same scenario on a cloud instance.

[Max · Accepted solution]

Hi!

If I understand correctly, then you need JQL expression + bulk change.

https://confluence.atlassian.com/jirasoftwareserver/editing-multiple-issues-at-the-same-time-939938937.html

Example: updated < startOfYear(-720d) AND resolution = Done 

[bduncan]

Yeah, ideally using that sort of JQL but I'm looking for an option that automates the bulk change (delete)

[Daniel Ebers]

In case you have Script Runner available on your instance you could do it using "Escalation Services".
Otherwise a REST API access executing the desired JQL will do the job (alongside with a cronjob or a similar mechanism).

In total this can be a delicate task to do. Delete is delete = gone is gone.
Nothing against it - but it must be very well tested.

[bduncan]

@Daniel Ebersyeah, thanks! I had got to looking at Escalation Services - this looks like a good option, initial tests look good.