Accidental overwrite of nearly 100 issues, need restore without full restore of entire instance

[Jpeck]

Hello, while trying to do a bulk import of 96 new issues, my colleague accidentally overwrote the first 96 issues of the instance. (The histories of each of the overwritten issues remain.) Without doing a full restore of the instance that has more than 9000 issues, is there an easy way to restore those 96 issues to pre-overwrite content? I've googled for possible solutions but the ctrl + z + z doesn't seem to work. Note I am a user, not an administrator, so my verbiage may be off here. I appreciate any help you may have. Thank you all.

[Joshua Sneed Contegix · Accepted solution]

Hi Jpeck,

Jira doesn't really have an out of the box rollback method, but there is the old manual method. It is also possible to update issues using the Administrator CSV import, but one must have the old/correct data in CSV. it may be possible to script something that can hit the API, parse issue history, and write back to the issue.

Otherwise you're looking at the Marketplace. Cheers!

[Jpeck]

Thank you, Joshua. I will pass along! 

[Jpeck]

Does Undo for Jira work 'after the fact?' As in, we apply it now, after the mistake, to restore the issues to as I described above? 

[Joshua Sneed Contegix]

Hi Jpeck,

It would be best to ask the developer or test in a dev environment. Cheers!

[Jpeck]

Hi Joshua, quick update:

We went to the markeplace and applied the Undo feature and it worked pretty well. In all but 17 of the 96 issues, we could simply hit Undo for it to restore the issue prior to the change. Any issues that were previously Epics or sub-tasks required manual restoration efforts. But a mostly good outcome. Disappointing that this feature was previously included as OOB and is now and add-on. But very grateful it remains available for our use. Thank you so much.