Adding Information Related to an Organization in service Desk

[High QA Team]

How can I add "special notes" related to an Organization in Service desk.?

Once i added special notes, can i have those show on the screen when I click through an Issue related to that organization?

The use case:

An organization customer has special notes (such as the attachments they send may be top classified) that are not related to the SLA, i would like the agent, while working on an issue, to be made aware of that. 

Thank you,

Ephy

[Jonathan Lind · Accepted solution]

I want to lift this question as well. I have the need to mark organizations with data. For instance support agreements, hourly cost for service etc. Some sort of metadata possibly.

[Deleted user]

Hi, any news on this?

[High QA Team]

Attlasian - It says "accepted" and in the browser tab it says "Solved"..

Which means?

How can this be used? any link to the documentation?

thanks

[High QA Team]

Hello Atllasian team,

Waiting FOUR YEARS for an answer... can we have one?

Ephy

[Robin Lyftogt]

We're using Jira Cloud and just starting out with Service Desk. Having User and Organization properties to store meta data would be very useful. I've found a ticket to add properties to Users: JRACLOUD-42309

Atlassian - Could one be added to add properties to Organizations as well?

[Mateusz Daleki _Codedoers_]

Hi all,

I know this is already solved, but I can't see any solution here. I am happy to inform you that we have developed Customer Tools app that helps to achieve such goal. You can define separate fields layout for customer and organization. Additionally the app provide quick preview of other requests reported by the same customer or organization. For more details please check documentation.

Cheers,
Mateusz,
Codedoers Vendor

[Deleted user]

For out survice desk, this would also be very usefull to have a better invoicing system

[Gregory Kneller]

JSDSERVER-5107

JSDCLOUD-5966

[Susi Moser]

I also want add (non) public custom fields to organizations in JIRA Service Desk. Any news, if that will be possible in the near future? :-)