Adding comment issue

[Aron Felberbaum]

When clicking on Comment button the Add button and Cancel link shows, however there is no edit box to type.

This issue is in a specific project.

Thanks in advance,

Aron

[Nic Brough -Adaptavist- · Accepted solution]

I've had that in Chrome and Safari a couple of times - quitting the browser and restarting it seemed to fix it for me - could you try that?  Also test on a different browser if you can?

[Aron Felberbaum]

Same issue using Chrome, IE and Firefox. Restarting the browser did not help

[Nic Brough -Adaptavist-]

Ok, that was worth a try. Next question is a bit more complex - is it possible to use firebug to examine the page loads and see if there are any glaring errors in there. Also, does your log file show any new errors?

[Aron Felberbaum]

No errors on page, and no errors in atlassian-jira.log

[Nic Brough -Adaptavist-]

Hmm, interesting. The next question is really "what has changed" - have you installed or upgraded plugins? Changed some config on the projects, look and feel or plugin config?

[Aron Felberbaum]

I could only think of installing "JIRA SSL Add-on.

[Nic Brough -Adaptavist-]

What happens if you remove it?

[Aron Felberbaum]

After further analysis I found that if I move this issue to a different project it works, changing to different workflow did not solve the issue.

What else would you suggest.

sorry, I'm a newbie to JIRA with little experience.

[Nic Brough -Adaptavist-]

For a newbie, you're looking in a lot of the right places and it's nice to have someone who actually looks at things properly and tries a different approach :-) Moving it to another project is a very interesting experiment, and nice call on ruling out the workflow too. That suggests that there is something project specific - my instinct would be that someone has tried to do something clever with javascript in the project where the comment field is broken... To work through that one: 1. Do you have any addons that might affect a project like this - specifically the Behaviours/Script-runner addon, or the field security addon. 2. What fields are on-screen when you edit an issue in each project? We're looking for a field definition that might have javascript that does something horrid to the comments...

[Aron Felberbaum]

Found this is related to a "Behaviours" configeration of the "Script Runner" add-on