Allow Reopen, but not on a Closed issue - Possible

[Dave_Harrington]

I've got a feeling this is going to require tweaking a workflow, but... We have a project where a dfined group of users have limited roles.  

We want that group to be able to:

• Create an issue
• Reopen a Resolved issue
• Close an issue

But, we don't want them to be able to Reopen a Closed issue.  

I don't see anything in the Permission Scheme that appears to support this.  Any help would be appreciated.  Thanks.

[John Pfotzer · Accepted solution]

You might want to make a change in the workflow, in a post function that only a certain group has authority to reopen a closed issue.

[Nic Brough -Adaptavist-]

Yes, it's the workflow.  You need one that has transitions:

• Resolved  -> Closed
• Resolved -> Reopened (or open, or whatever)
• Resolved (and others?) -> Closed

Note the lack of "Closed -> Reopened"

Check through the "conditions" on each transition too, to make sure they work for your permissions.

[Dave_Harrington]

This worked - although, I did need to create a new transition (called it ReOpen Closed) with a condition that allowed all "regular" users - those that are not a member of the restricted project role.