Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Attach Screenshot Error in IE10

Ben January 14, 2014

Hi there,

I'm getting an error in the Attach Screenshot windows in Internet Explorer 10 since the latest Java update. "Error. Click for details" is displayed instead of the Java applet. When I do click for details, the Java Console gives me the following message:

Missing Application-Name manifest attribute for: https://jira.[mydomain].com/secure/applet/screenshot.jar

Anybody knows what this means?

I'm able to attach screenshots correctly in Chrome.

Any tips would be appreciated.

Thanks!

3 answers

1 accepted

1 vote
Answer accepted
Henning Tietgens
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 19, 2014

A quick fix is to set java security to medium (on the computer of every user) :-(

Ben January 19, 2014

Works for me. Thanks!

0 votes
Henning Tietgens
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 20, 2014

It's a known bug, reported here JRA-35476. In the bug report are two workarounds, a replacement screenshot.jar to install on the server (works for me without a restart of the JIRA system) and a replacement plugin.

0 votes
Aron Chudnoff
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 15, 2014

Getting the same issue in Firefox/Chome.

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, loom, loom for training, loom for teaching, video training, async learning, online education, screen recording, loom tutorials, loom use cases, atlassian learning, team training tools, instructional video, virtual training tools

🛗 Elevate Your Training and Enablement with Loom

Join us June 26, 11am PT for a webinar with Atlassian Champion Robert Hean & Loom’s Brittany Soinski. Hear tips, stories, and get your burning questions answered. Learn how Loom makes training and enablement easier. Don’t miss it!

Register today
AUG Leaders

Atlassian Community Events