[Best practices] Looking for the best user management strategy to update task from a remote app

[ThibaultO]

We want to update the status of our task from a remote app, thus we would like to know the best user management strategy to achieve this.

What's teh best practice for this ?

Should we create a specific user with the according roles to do that ? One for our production environement and one for our staging/dev environement ?

The user will communicate to our cloud jira via Rest Api

[Phillip Ponzer [Cprime]]

Most organizations I've seen have a generic user account that gets used for this. As you've mentioned, you'll need to make sure this user has access to all the projects it will be creating/updating issues in.