CSV import of subtasks failing

[JT]

I am attempting to import issues using a csv file. In the file I have Bugs, Stories, and subtasks.

The bugs and stories import correctly, the subtasks are throwing an error. I have both the Issue ID and the Parent ID on the csv file.

The import file looks like this:

IssueID Issue Type Parent Issue ID

US2482 Story

DE722 Bug

(blank) Subtask US2482

The configuration file has this:

"field.Issue ID" : "issue-id",

"field.Parent issue ID" : "subtask-parent-id",

Is appears the subtask is importing, but fails (null point exception) on creating the link to the Story

2013-11-25 18:46:14,253 INFO - Only new items will be imported
2013-11-25 18:46:14,254 INFO - Importing issue: ExternalIssue{externalId=US2482, summary=OUT OF SCOPE - View of Outstanding Cases (Future State), issueType=7}
2013-11-25 18:46:14,442 WARN - Custom field 'Story Points' has multiple configuration schemes. Importer is unable to extend custom field context automatically.
2013-11-25 18:46:14,489 INFO - Importing issue: ExternalIssue{externalId=DE722, summary=US2457 - Contact - Error on warning logic for New Contact entry, issueType=1}
2013-11-25 18:46:14,624 INFO - Importing issue: ExternalIssue{externalId=autoid-332276842025079510, summary=SFDC Configuration, issueType=5}
2013-11-25 18:46:14,761 INFO - Importing issue: ExternalIssue{externalId=DE716, summary=US 2457 - CONTACT - First Name is not Required Field, issueType=33}
2013-11-25 18:46:14,908 INFO - ------------------------------
2013-11-25 18:46:14,908 INFO - Finished Importing : Issues
2013-11-25 18:46:14,908 INFO - ------------------------------
2013-11-25 18:46:14,908 ERROR - Unexpected failure occurred. Importer will stop immediately. Data maybe in an unstable state
java.lang.NullPointerException
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.addOptions(DefaultJiraDataImporter.java:1559)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importExternalCustomFields(DefaultJiraDataImporter.java:1199)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:954)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:837)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:422)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:374)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:250)
	at java.lang.Thread.run(Thread.java:722)

How do I resolve linking issue for parent/child?

[JT · Accepted solution]

Resolved locally. csv file cantained a poorly formated field.

[rambabu patina]

Hi Jeanne,

Please send me the csv file. And check weather any mandatory field is there in your issue screens.

thanks,

Patina

[rambabu patina]

Hi,

It's currently not supported by JIRA Importers Plugin. There is an improvement request for it at https://studio.atlassian.com/browse/JIM-622

Your comment and/or vote there would definitely help prioritize it accordingly.

Thanks,

Patina

[JT]

Patina,

The issue you reference talks about importing subtask to existing issues in JIRA. I am trying to import both the story and the subtask at the same time.