Can't use notification helper

[Wouter Wassenaar]

hi,

I'm trying to use the notification helper, because a user doesn't receive certain notifications (http://blogs.atlassian.com/2013/04/jira-admins-where-is-your-field/). In can't find the specific issue in the notification helper. It is not listed. Some issues are, but just a view from 2 projects. We have a lot of JIRA projects, but all those issues are not listed and I can not choose them. How can I get all issues vissible in the notification helper? I really need this to discover why this user doesn't receive notifications, despite he is watcher and the notification scheme is setup to let him receive.

regards,

Wouter

[Wouter Wassenaar]

anyone who can help?

[Wouter Wassenaar]

as followup, the problem is that I'm only seeing limited issues with every user I choose. And I don't see the issues that the user should see, by his autorisation.

[Wouter Wassenaar]

hi Paulo and Benito,

Thank you for the quick reply. I running the notification helper with with admin account. All issues can be browsed with this account.

[Benito Picarelli]

Hi Wouter,

As Paulo mentioned, check if you can access the ticket outside of the the notification helper. It should only bring a list of tickets that you actually have access to.

[Paulo Hennig]

Hello Wouter,

Please, be sure if you have enough permission to browse those issues, if not, try to run the notification helper with admin account.