Can we seperate email issues from other issues?

[sunesh gopalan]

Hi,

In Jira is there any way to seperate email issues from other issues. We have a client requirement to sperate the issues created via email from manauly created issues.

Thank you

sunesh

[Randall Robertson]

An obvious but not necessarily elegant way to do this is to set your email handler to create tickets in a project specifically for emailed issues.

Another more refined way might be to set the email handler to create tickets in the same project as your manually created ones, but to use a custom issue type (say "Emailed Requests") for the emailed ones. You can set your handler to create issues with that specific issue type.

[sunesh gopalan]

Thank you Randall for your response. The issue for us is that we may need to change the issue type into bug or enhancement later which will remove the tracking.

is there any way in the email handler where we can specify a component name like "Emailed requests"?

Appreciate your support

Sunesh