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Cannot change SMTP settings, page is blank, can only enable/disable Outgoing Mail

Dorian Kavaja
Dorian Kavaja March 7, 2018

We've installed Jira server but I'm unable to change SMTP settings. I'm an admin user in the jira-administrators group. First I was able to setup these settings, but after some days this page is blank and shows only a button to enable or disable outgoing messages. How can I restore this page to be able to change SMTP settings?

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Amirul Ikhwan Omar
Amirul Ikhwan Omar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 20, 2018

Hi Dorian,

 

You would need a system administrator to make any changes on JIRA SMTP settings.

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Dorian Kavaja
Dorian Kavaja March 21, 2018

You are right, one of the admins accidentally removed this permission from my admin group and we could not make a lot of changes. Had to enter SQL queries in command line to manually check this.

 

Thank you for you support

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