Configure Priorities

[karlowen]

Hi,

I was wondering if there was a way to configure the time frames set based on the priority of the ticket i.e. the SLA level's.

Thanks

Karl

[michael_ngangom]

Hello,

Just check if this link helps.

BR,

mike 

[Arthur Gonçalves]

Hi Karl,

If you're using JIRA Service Desk, please check this page. If not, you may be interested on checking this add-on.

-- Arthur Gonçalves

[karlowen]

Hi Arthur, Thanks for this, is there a way of configuring an email alert to the technician that they have a ticket that is due to reach it's SLA? I am using JIRA Service Desk. Thanks Karl