Custom fields showing numbers instead of text

[rakhi]

All our custom fields showing numbers for the custom fields instead of text value. e.g field A has value ABCD but intead it is now showing 1234.

I created a new issue and the vlaues shows fine but all of a sudden existing values changed to numberic.

Any idea what is happening?

[Nic Brough -Adaptavist- · Accepted solution]

Have you upgraded recently? What type of fields are the custom fields? What does your log file say? What version of Jira are you running?

[rakhi]

Nic,

No I am doing an upgrade but thats all together a differeent server so this should not be impacted. They are all select list which are messedup.

we are using 4.1.2, they were fine until yesterday and all of a sudden it shows the numeric values.

Its only affecting the esiting issues, new ones I am creating are fine.

[Nic Brough -Adaptavist-]

I'm unclear on the upgrade comment - are you upgrading this installation or not? This has just started happening? Is there a chance you've accidentally pointed the upgrade you are doing at the database behind production?

On the rest - select lists, 4.1.2, good, and it's helpful that it's existing issues and new ones are ok.

One other question - the numbers you are getting, is there a pattern to them? Like mostly 5 digits, mostly starting with a 1?

[rakhi]

Thanks nic. we pointed another app server (upgraded) to production database and screwed the database. we are all good now. Thanks