Delete inactive User that are synchronized with LDAP

[Ma_GD]

Hey!

Here's the problem.
I would like to clean up inactive users from jira in preparation for migration to the cloud.

These are LDAP synchronized users but they have already been deleted in LDAP. How can I clean these users from JIRA.
I have already tried to anonymize them, but unfortunately have no idea how to delete anonymized users.

Thanks for help. 

Kind regards

[Dave Mathijs · Accepted solution]

Hi @Ma_GD ,

Here are some articles for reference:

• Create, edit, or remove a user
• How do I disable/remove inactive/active users in bulk

If you do want to delete a user, you need to keep a few things in mind:

• You can't delete a user from within Jira if you're using External User Management. However, you can deactivate the user.

• You can't delete a user from Jira if they’ve reported any issues, commented on any issues, or been assigned to any issues.

• The filters and dashboards of a user will be deleted when the user is deleted, even if the filters or dashboards are shared with other users.

• All issues that have been reported by or assigned to the user you are attempting to delete, are respectively hyperlinked to a list of the individual issues in the Issue Navigator. 

[Ma_GD]

Thanks for information, I have already seen that articles. 

But there must be a way to remove inactive LDAP users from JIRA?

[Dave Mathijs]

No, see the first bullet point.

See Migrate users and groups with with JCMA for more info about cloud migration

[raj-kumar2]

Hi Magdalena,

You can't delete a user from within Jira if you are using LDAP User Management. User can still be deactivated once terminated/removed from HR Feed or Workday.