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Do webhooks hang when calling a system that is down?

John Corwith
John Corwith
Contributor
April 10, 2018

Our admins won't let us utilize webhooks, stating that in the event an external system is down, executing a webhook to that external system will cause a significant impact on overall JIRA system performance.

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Javi
Javi
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2018

Hi John,

WebHooks shouldn't cause performance issues for Jira if the external system it's trying to reach is down. If Jira is unable to retrieve any information from the external system and gets an error such as a 404, it will retry 2 more times. 

However, it is not the external system being down that would cause performance issues for Jira rather the number of WebHooks that are being sent/received at any given time that would affect performance. 

Regards,

Javier A.

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