Does creating a JIRA issue through the API bypass post functions?

[Edward Basiliere]

Hello,

I have issues being created through the API (from Salesforce), but they do not seem to be using any of the post-functions I have created for that workflow. In particular, the Bob Swift Update on Transition post-function to add watchers to the ticket. When I create an issue using the normal JIRA UI, these post-functions process fine.

I'm curious if creating a ticket through the API does bypass post functions.. Or if there is something I am missing.

Thanks!!

[Edward Basiliere · Accepted solution]

This ended up being a permissions issue. I discovered it after enabling debug logs for the Update on Transition addon. The post functions were running fine, but the salesforce user didn't have sufficient permissions to add watchers to issues.

[Thomas Deiler]

Dear @Edward Basiliere,

this sounds like a bug. Are these post-functions provided by a plugin? Or is from standard Jira?

So long

Thomas

[Edward Basiliere]

Hi @Thomas Deiler,

The post-functions are from the Update on Transition for Jira Server plugin.

Thanks!

Eddie

[Thomas Deiler]

Dear @Edward Basiliere,

ok - this 'could' be the reason (just guessing): The vendor hasn't thought on the API, so Jira doesn't know in the moment of the REST call, that this should be executed.

In general, when a plugin provides REST functionality, there will be a documentation. Eg. see the API for Zephyr. 

Best you ask the vendor for clarification.

So long

Thomas

[Edward Basiliere]

Thanks. I'll look into that.