Don't seeing project in JIRA

[Gulnoza Davlatova]

Hi! I changed groups, permission scheme and now my developers and users don't see project which only they have to see. Please, assist

[Alexey Matveev]

Hello,

Look at the project permission scheme and make sure that the required developers and users are granted the Browse Issues permission.

[Gulnoza Davlatova]

Hi! Thanks.

Did it at first, but no results,the same

[Alexey Matveev]

Ok. In what interface this project is not visible?

Also try to use permission helper to check if a user have permissions for an issue in this project. You can find permission helper in System -> Permission helper.

[Gulnoza Davlatova]

Used perm helper: Status: does not have the 'Browse Projects' permission

But this guy added to the group,which have role Users, Developers, this two roles Browes Project:

[Nic Brough -Adaptavist-]

So you need to check the whole chain:

• User is active
• User is in a certain group
• That group is in a certain role (called x) in the project
• The project has a permission scheme that says Browse: users in role (x)

The permission helper is telling you that at least one of those is missing

[Gulnoza Davlatova]

• User is active - Yes
• User is in a certain group - Yes
• That group is in a certain role (called x) in the project - Yes
• The project has a permission scheme that says Browse: users in role (x) - Yes

[Nic Brough -Adaptavist-]

Hmm.  Those two look good.

Can you show us one of the users with their group (with personal ids scribbled out if you want  - we're only interested in memberships), i.e. that they can log in, they're not deactivated and they're in one (or both) of jira-it or jira-head-departments.

[Gulnoza Davlatova]

[Gulnoza Davlatova]

This person it jira-it group, activate,log in 

[Alexey Matveev]

@Gulnoza Davlatova in what interface of Jira these users can not see the mentioned project?

[Gulnoza Davlatova]

in lists of projects in our JIRA, when they search, can not find and view 

[Gulnoza Davlatova]

Hi! Any news? 

[Alexey Matveev]

I have no idea so far. But something is wrong :) You've checked everything and it should work.

[Gulnoza Davlatova]

Thanks,Alexey!Should but.... My group does not accept the role (user, developers). I think and I dont know why.....

[Neta Elyakim]

@Gulnoza Davlatova

According to the screenshot that you provide it seems like you added the user jira-it to the development role.

I believe you intended to add the group jira-it to your roles.

Thanks

[Gulnoza Davlatova]

Hi!

I added groups before and it work problem was that my groups dont accept roles. Thanks.