Email Notifications

[Back Office]

Hello,

recently, none of our users getting email notifications at all.

how can I change it back?

[Mahesh S]

Please check your logs. Also check the smtp configuration (in Outgoing mail) by sending a test mail. If everything is proper, its a problem with your notification scheme. check that too

[Back Office]

Hello @Mahesh S,

I received this message:

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials q127sm21842249wmd.3 - gsmtp

[Mahesh S]

It shows your credentials are wrong. Your password might got expired or you are using wrong credentials. Please try logging into the mailbox once.

[Francesc Arbó]

Hi @Back Office,

please check if the outgoing email is enabled. Also check the mail queue to verify if emails are sent ok or not. Finally, check the notification scheme of your Jira projects.

[Back Office]

Hello @Francesc Arbó,

thank you for your answer.

can you please advice where I can find the email section on Jira? I didn't find any checkbox myself

[laralg]

Hello,

It is in the administration section, you have to go to System->Outgoing Email. Are you on server on cloud? If you find it hard to navigate the menus just press . (yes, the dot in the key board) and a search menu appears where you can type where you want to go. Write email.

IF this does not work, as Francesc says, you will have to check the notificaction schemas.

Regards