Email audit not purged

[Atlassian for Recommind IT]

Hi All,

We have very large folders of audit history in JEMH and it appears they are all failures. These full folders are all from May of last year. So we set the audit config yesterday to purge the failures and yet they still remained this morning. Successes seemed to be purged. We found this article: https://thepluginpeople.atlassian.net/wiki/display/JEMH/Common+Problems#CommonProblems-AuditHistoryistoolarge. Is this the only method to manually purge the audit history?

[Andy Brook]

JEMH Audit History retention can be configured, it is retained on a calendar basis rather than volume:

• Auditing > History Deletion > Delete by Age

There is also a retention flag for failed messages, the purposes of which is to retain problem emails beyond the normal delete period, allowing a more aggressive delete by age:

• Auditing > History Deletion > Retain Failures

For the extreme volume scenarios, emails that have been successfully processed can also be automatically purged:

• Auditing > History Deletion > Auto purge successes

If you have history that is very old, I'd suggest hitting the Delete older events link first, then failing that Delete ALL events.

If you have further problems, please log a support ticket @ https://thepluginpeople.atlassian.net/browse/JEMH