Email notifications displaying markup text instead of the style

[Matthew Maule]

I am trying to set up an Issue Type for Announcements and have gotten most things working so far. I have it as the default queue for the Project, it is integrated with the Space homepage for the project in Confluence, but I am having trouble with email notifications.

The notification sent when the Issue is created works fine and is displayed normally, but if any edits are made to the styled description, the email for that shows the markup text instead of the styles.

Is this a bug or is there some configuration option I am missing? I think it might be intentional because of the change highlighting.

I like the highlighting for the edits as it is clear what was and wasn't changed, but is there a way to show that in addition to displaying the styles? If not, I would rather display the styles only and just have it look the same as the original announcement.

Also, can this be changed for this issue type only, or would I have to abandon the change highlighting universally? This is the only issue type with any styling in it, everything else is plain text IT tickets.

I am running Jira Service Desk Server

Version 7.11.2

Build Number 711002

Jira Service Desk 3.14.12-REL-002

[Theinvisibleman · Accepted solution]

Heya Matthew, I believe what you're seeing here is related to this feature request - JSDSERVER-3443.

Do check it out, and if it is, I would encourage you to visit the suggestion and click the Vote and Watch links near the top right to show support for the feature. By doing this, you will also be notified of any changes or updates to the ticket. Also we would appreciate your feedback on the feature, you can do this by leaving a comment on the ticket :)

[Rich Blunt]

I have been testing this and it all came down to the batch notification system in the end, we have had to take the decision to disable it until it stops dropping the HTML

[Rich Blunt]

Affects both Service Desk and Software. When our Project Office, enters a detailed formatted description in a ticket and @ ref the users required we get the above issue.

If the same user enters a comment with exactly the same text it sends as expected and is formatted as expected.

[Hitendra Chauhan]

This seems affecting Jira Software also.