Email sender name

[anfield leung]

Knowing it is possible to config the "Email from" in JIRA with parameter '${fullname}', '${email}' and '${email.hostname}'. However it didn't work as expected, the sender name is not equals to the actual address (e.g. 'jira@company.com') but with somebody's name (I have no clue what is this name from, it looks like the send-to name indeed) when I am using ${fullname}. What I got now is like "Anfield Leung <jira@company.com>" which it totally irrelevant. What I expect is like "JIRA <jira@company.com>" and "XXX <xxx@company.com>", "ZZZ <zzz@company.com>" for other projects. 

Is it possible to do so or am I did something wrong? 

[Paulo Hennig]

Hey Anfield,

Maybe the way you configured your Email From is wrong, we already have another answer related to that question, please check it here.

[anfield leung]

Thanks Paulo your reply. I have read that thread as well, however, it didn't help or I should say the problem is not equivalent. My problem is the sender name is not match with the sender address! e.g. the email from column looks like "Anfield Leung <jira@company.com>" while my email address should be anfield.leung@company.com. The name of jira@company.com should be "Jira". It looks like the name is equals to send-to instead of send-from.

[Kirstin Seidel-Gebert]

No, ${fullname} should be the name of the user who changed the issue. At least, it's like that in our JIRA instance. If user A has reported an issue and user B e.g. comments on it, user A will get a notification mail with name of user B as sender. Cheers, Kirstin