Error while submitting issue

[hachi]

When I create issue, the following error displays:

Create Issue

Step 2 of 2: Enter the details of the issue....

!Errors

Then some code..

The issues are getting created but it shows this error instead of going directly to the Issue once its created

[Theinvisibleman · Accepted solution]

Hi Pooja,

Do you have any custom post-functions in your workflow, specifically the post-function in the Create Issue step? The ordering of the post-functions may be incorrect. Is the post-function order sequence doing any actions on the issue before the issue creation stage?

[hachi]

Hi Joe,

Yes I had custom post-functions in create issue type. And you were right, I changed the ordering and now it is working perfect! Thanks a lot!

[hachi]

Errors

• java.lang.NullPointerException at com.atlassian.jira.issue.managers.DefaultIssueManager.notifyTrackbacks(DefaultIssueManager.java:395) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:379) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:326) at sun.reflect.GeneratedMethodAccessor914.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:71) at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28) at $Proxy3.createIssue(Unknown Source) at com.atlassian.jira.web.action.issue.CreateIssueDetails.createIssue(CreateIssueDetails.java:141) at com.atlassian.jira.web.action.issue.CreateIssueDetails.doExecute(CreateIssueDetails.java:110) at

[Theinvisibleman]

Hi Pooja,

Perhaps you could use some of the free image hosters available online, for example, http://postimage.org/, or http://tinypic.com/

[hachi]

Errors

• java.lang.NullPointerException at com.atlassian.jira.issue.managers.DefaultIssueManager.notifyTrackbacks(DefaultIssueManager.java:395) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:379) at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:326) at sun.reflect.GeneratedMethodAccessor914.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:71) at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28) at $Proxy3.createIssue(Unknown Source) at com.atlassian.jira.web.action.issue.CreateIssueDetails.createIssue(CreateIssueDetails.java:141) at com.atlassian.jira.web.action.issue.CreateIssueDetails.doExecute(CreateIssueDetails.java:110) at webwork.action.ActionSupport.execute(ActionSupport.java:153) at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54) at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132) at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:178) at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215) at

[Ramiro Pointis]

If you can make the error pop up again you can select, copy and then paste here, in order to have some idea what could be wrong.

[Nic Brough -Adaptavist-]

In most cases, the text of the error(s) is better than an attached picture.

[Ramiro Pointis]

First of all have you tried to do a reindex to the instance?

[hachi]

No I haven't. Can I reindex just one project or I have to reindex JIRA?

[hachi]

How do I paste the image here? I've taken a print screen of the error but I don't know how I can share it on this site.

[hachi]

I am unable to paste the image here.

[RambanamP]

what is the error message displaying on logs ? and also can you share the complete error message?