Feedback from Non-Jira Users

[Jan-Philipp Wallhorn]

Hey,

is it possible to notify an external person that the program is ready for testing and can this person also give me a feedback on this via e-mail without having a user for Jira ?

We would like to use this options for customers.

Thanks

JP

[Pavel Zubov]

Hi, Jan-Philipp!

I have an idea about how you can get the feedback from your customers without having separate user accounts for your customers in JIRA.

Customer Case - an addon for JIRA - will help you. You can create your own feedback/support forums based on your JIRA. Customers login with personal or social accounts (Google+ or Facebook). So you have no need to create JIRA accounts for visitors of forums. 

 Moreover, then you can turn users' feedback into tickets for JIRA projects.

I hope it helps you.

Regards, Paul. 

[Diego Zarpelon]

Hey Jan.

JIRA just send mails to users that within it's database. So I think that to do that you should use some script or anything like that .