Good way to import data from an old Jira Server to Jira Cloud?

[Darren Joe]

I have an old Jira Server instance whose contents I would like to migrate to Jira Cloud.  Jira Cloud will only accept an import from 7.6.0 or later and my Jira Server is on 4.3.3.  To update my Jira Server, I would have to renew its maintenance license but doing so requires me to pay for the license for all of the past 9 years, which is a staggeringly steep fee just to get an export in a more recent version.

Are there alternative options?  The backup is just XML data so converting it to whatever the current data structure is should be simple, relatively speaking.

[Darren Joe]

Okay, I wrote my own tool to remap the data in my Jira Server XML export into a CSV file that Jira Cloud would accept while preserving all the important stuff like fields, dates, and comments.  Took a little over a day's worth of work but it's done and everything's looking good in the new site.

[Dima Lazarchuk]

Hello Darren,

You can use our migration tool https://help-desk-migration.com

I allows transferring data between Jira Server and Jira Cloud.

I can answer any of your questions.

Disclaimer: I'm the co-founder @ Help Desk Migration

[Darren Joe]

Thanks, this looks interesting.  I have to specify a URL to migrate from so I presume I have to set up an externally accessible URL for my Jira Server?  And to confirm, it does support a Jira version as old as 4.3.3?

[Dima Lazarchuk]

1. Yes, your Jira should be open for an external connection.

2. Your version is very old, but I think it should be okay for migration.

Ping our Support Team here (contact@help-desk-migration.com) and they will answer all your questions.

[Darren Joe]

Nope, didn't work out.  It wouldn't accept my Jira Server and Support confirmed my version was too old to work with it.

[Dima Lazarchuk]

sorry to read that =(