Hidden Email Configuration?

[David Gross]

Hi,

we have recently changed our Mail Provider to office365.

We have changed the outgoing Mail Server in Jira and the Jira User notifications works.

But the Service Desk Customer notification seems, regerding the Log Files, to use the old configuration.

Envoriment:

Jira Software 7.3.4 Server

Jira Service Desk 3.4.1

And we are using the Add On

Jira Email This Issue 7.1.0.12

Best Regards

David

[Mario Carabelli · Accepted solution]

@David Gross

As far as I know is there only one mailserver for outgoing mails connected. This one is used for Jira and Jira Service Desk notifications. Jira Service Desk is sort of an App to the the Jira basics that is I would doubt that outgoing notifications are coming from different sources for both Applications.

Can you give us an example of the log you are talking about?

The handling of incoming Mails is  different in JSD to Jira (and Email this issue) so I suspect that the log is about that.

What is the impact you are experiencing right now? Missing notifications for the customers?

With kind regards

Mario

[David Gross]

Thank you for answering.

We are missing the notifications to customers. Regarding the jira email log file it Looks like it is using the old Mail Server for customer notification and the new one for the user notification.

But anyway, we solved it by leaving the Project email Sender to empty, which causes jira to use the given Default mail account.

Kind regards

David