How do I enable JIRA User Server

[Mike Kessler]

Maybe I'm missing something. I'm trying to enable a JIRA User Server. Following the instructions here:

https://confluence.atlassian.com/display/JIRA044/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management

I am logged in as a user with JIRA Administrators global permission and I do not see a link anywhere in settings for the following:

Add the application in JIRA:

1. Log in to JIRA as a user with the'JIRA Administrators'global permission.
2. Select'Administration' > 'Users' > 'JIRA User Server'.
   Keyboard shortcut:'g' + 'g' +start typing'jira user'.

I don't see JIRA User Server anywhere.

I am using JIRA Version 6.1.2

[pkirkeby · Accepted solution]

There is a bug report filed here for this https://jira.atlassian.com/browse/JRA-35165

Workarounds are either

1) Navigating directly to http://<local-installation>/secure/admin/ConfigureCrowdServer.jspa will reveal the screen for setting up externally-acessible user management.

2) Run the following query, and restart JIRA:

UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='jira.webfragments.admin:crowdApplication';

[Rahul Aich [Nagra]]

Try this URL

You were using the URl for jira version 4.4

https://confluence.atlassian.com/display/JIRA061/Allowing+Other+Applications+to+Connect+to+JIRA+for+User+Management

Rahul

[Mike Kessler]

Same thing. I just don't see the link for JIRA User Server anywhere in settings.

[RambanamP]

do you have Jira System Administartor permission?

[Abhijeet Shinde]

Considering my scenario - YES. The user am logged-in has System Admin permission.

[RambanamP]

ondemand i don't think that option is there, check this doc

https://confluence.atlassian.com/display/AOD/Managing+users+and+groups+for+sites+with+multiple+OnDemand+applications

you can submit support request @ support.atlassian.com

[Abhijeet Shinde]

For me its not OnDemand but a self hosted one.

Abhijeet

[Zul NS [Atlassian]]

Hey Mike, Abhijeet pointed me to this post since he raised a ticket in support.atlassian.com. Basically, if you are migrating from OnDemand to self hosted (or BTF/Download version), the link won't be showing in the UI but you should be able to access the JIRA User Server configuration page by using a direct URL as follows

http://localhost:8080/secure/admin/ConfigureCrowdServer.jspa

[Mike Kessler]

Thanks Zulfadli! That worked perfectly. I have an open ticket with Atlassian and I will point them to this thread so that this can be resolved.

A side note, I don't have a link to create logs in my interface (I had to do it manually). I wonder if the missing link is also related to the fact that I migrated from OnDemand.

[Zul NS [Atlassian]]

According to this https://jira.atlassian.com/browse/JRA-35526

The Support Tools plugin is being disabled, you should be able to enable them back via Manage Add-ons.

[John Schuster]

Did anybody figure out how to get the JIRA User Server menu to appear? I have the same problem.

I am running JIRA 6.1.4.

[Mike Kessler]

I am self hosted. I have an open support ticket with Atlassian as well. I will let you know if it gets resolved.

[V]

Also check if External User Management is ON under General Configuration section

[Abhijeet Shinde]

I don't think turning "External User Management" would help, as it is used for managing JIRA user management with external system viz. LDAP, ActiveDirectory.

As described in this document: https://confluence.atlassian.com/display/JIRA061/Configuring+JIRA+Options#settings

[Mike Kessler]

External User Management is OFF, I am self hosted, not On-Demand.

Side note: I have an open support ticket on this as well. I will update the post if/when answered. This may just be a bug in certain conditions.

[Abhijeet Shinde]

Its an instance we host in our company environment.

Abhijeet

[Peter Van de Voorde]

Mike,

Are you using OnDemand or an instance you host yourself?

As Rambanam points out in the comments below, this does not work for OnDemand.

Best regards,

Peter

[Peter Van de Voorde]

Hi Mike,

Could it be that your external user management option in the General Configuration is set to ON ?

Maybe that's causing this problem?

Best regards,

Peter

[RambanamP]

no that is not a problem because i can able to see the "Jira User Server" option even external user management option set to OFF!!

[Peter Van de Voorde]

you are right rambanam, that setting does not influence this problem in any way.

[Abhijeet Shinde]

Any solution?

Facing the same issue. Using On-Premise JIRA 6.1 and Confluence 5.3.4

Thanks,

Abhijeet