How do I set the Organizations and/or Participants for a JSD request using Python jira module?

[Kirill Karpelson]

I am trying to set the Organization and/or Participants for a bunch of my Jira Service Desk requests programmatically.

As a background, I am migrating from Jira to JSD and need to make old tickets visible after the migration. For that I need to set those 2 fields.

I am doing something like this (in a loop over a bunch of tickets):

issue = jira.issue('TST-11')

# Update participant
issue.update(fields={'customfield_12800': ['john.smith@company1.com']})
# error: expected Object
issue.update(fields={'customfield_12800': [jira.user('john.smith@company1.com').name]})
# error: expected Object

# Update Organization
issue.update(fields={'customfield_12100': ['Company1']})
# error: Operation value must be a number at array index 0

Any advice appreciated!

Thanks, Kirill

[Kirill Karpelson · Accepted solution]

Answering my own question. This is what worked:

# Participant!
issue.update(fields={'customfield_12800': [{'name': 'john.smith@company1.com'}]})
# Organization!
issue.update(fields={'customfield_12100': [4]}) # 4 = ID of Company1

Good night!

[Piotr Celej]

I'm trying to do similar but how can you find an index of each organization? In my implementation I have more than 50 organizations! I need to create a mapping as in old data I have only names.

[Oliver Scott-Hughes (CX)]

Realise this thread is dead but for anyone's future ref you're able to set orgs like this:

https://community.atlassian.com/t5/Jira-Service-Management/Using-a-smart-value-to-add-an-organisation-to-a-ticket/qaq-p/1484417

[Eddy Bonilla Mercado]

Thank you very much, it worked perfect for me, in the automation, to update the organization field.

 {
  "fields": {
              "customfield_10002": {[32]}
   }
 }