How do you change the Resolution back to Unresolved?

[Katherine Burkholder]

The default was set to "Fixed" so when we edited an open issue, it was set to "Fixed" when really it's still open.  I have since removed the default from the resolution screen.  However, there are no instructions on how to change the Resolution back to "Unresolved."

How do I change my work item back to "Unresolved"?  There is no 'blank' option in the drop down list for Resolution.  How do I change this to "Unresolved"?

[Nic Brough -Adaptavist-]

Without add-ons (e.g. ScriptRunner has a built in script to do it), you need to push the issues through a transition with a "clear resolution" post-function on it.

[Katherine Burkholder]

I ended up moving it back to "Open" and that changed the 'Resolution' value back to "Unresolved."  That fixed it. 

[Deleted user]

So many answers on other threads that don't work but this is the one! I setup a move to backlog that clears the field and its exactly what I need on my workflow.

[KellyW]

Hi Katherine,

JIRA applications by default will mark an issue as Unresolved when the Resolution field does not having any value on it.

Do check if there's any Workflow post function that change could potentially update the Resolution field, example:

Type: class
Class: com.atlassian.jira.workflow.function.issue.UpdateIssueFieldFunction 
Arguments:
field.name = resolution
field.value = 10000

Hope this helps.

Regards,
Kelly