How to add a comment during a transition

[Nicolas JOUVE]

I would like to configure jira so that one can add comment during an issue transition. I'm told by the doc that the corresponding screen must be empty, but it does not work. Where do you specifiy this ?

[Nicolas JOUVE · Accepted solution]

OK thank you all this is really a permission issue at the project level. I was wrong in believing that beeing admin should prevent this kind of problem.

[Udo Brand]

Create a screen and add no field to it (name it comment screen). Then edit your transition and set that screen as your transition view. That's how I did it and it's working for me

[Nicolas JOUVE]

No it does not work for me... When I do this I get an empty screen with no input field at all, just a submit button whose name is the transtion...

[Udo Brand]

do you have add comment permission?

[Daniel]

Thank you @Nicolas JOUVE & @Udo Brand it works, i no need buy subscribed add-on anymore. But if i want to comment resolved transition being mandatory. how do that ?

[Bruno Rosa]

Udo is right! In addition to that, I have raised a KB about this matter. I have seen some cases with users asking the same question, so here it is:

• https://confluence.atlassian.com/display/ONDEMANDKB/How+to+add+a+comment+during+a+transition

Hope this helps.

[David Sinur]

That link gives me a permission error.

[Bruno Rosa]

David, it is accessible now.

[Nicolas JOUVE]

Infact it it not specific to the workflow but to a project. I havec check the persmission at the project level and they are the same as in another project (using the same workflow) where it works

[MatthewC]

You should always have a comment field at the bottom of every screen, it's something that Jira adds. I'd assume that it's a permission issue. Can you add comments in other transition screens in other projects?

[MatthewC]

No, as in , no you can't add a comment anywhere?

[Nicolas JOUVE]

No, but, I am admin, so it 's hard to believe it is a permission issue

[Nicolas JOUVE]

Exactly cannot add a comment during any transition of the specific workflow.

But i Ican add comment during transitions of the default workflow...