How to add the new fields to the EDIT view of old requests that are already submitted

[Ann R]

We had a new field (subset field) added to one of our requests. However, for the old requests that have been submitted already, i can't seem to get this field on the EDIT screen. 

Is there a way to get this field enabled to the old requests that we've received? 

[Sreenivasaraju P · Accepted solution]

Hi @Ann R,

New field will be available automatically for editing. It may not be visible on view screen, as the field value is null. 

Please check below points:

• Check your screen schema and make sure the new field is added in the edit screen of your screen schema.
• Please make sure all fields are selected under configure Fields tab on the edit screen as shown below

     

[Ann R]

Hi, I've checked the screens and configuration. they are all correct. But it's still not showing in the EDIT screen. 

Could it be because the request is associated with the old fields?