How to change the issue status by REST API in JIRA?

[Samuel Donadelli]

Hi guys,

I am using a curl PUT command to update JIRA issue status, it is returning the HTML 204 response but no status is being updated. The only thing being updated is a comment into the issue "test test". The transition id 101 is "In progress".

What am I doing wrong?

See code below:  

curl -v -D- -u username:password -X PUT --data \'{"update": {"comment": [{"add": {"body": "test test"}}]}, "transition": {"id":"101"}}\' -H "Accept:application/json" -H "Content-Type:application/json" "https://tests.atlassian.net/rest/api/2/issue/TES-3"

cheers, 

[tomd · Accepted solution]

Hello Samuel,

To update an issue status you need to call the transition action with POST:

curl -u username:password -X POST --data '{"transition":{"id":"11"}}' -H "Content-Type: application/json" http://jira/rest/api/2/issue/TEST-1/transitions

Reference: 
https://docs.atlassian.com/software/jira/docs/api/REST/7.11.0/#api/2/issue-doTransition

I hope that helps,

Tom

[Samuel Donadelli]

@tomd thanks very much for your solution it works properly. 

I wonder how we can keep the comment there to work. 

Would you know if it is possible to use POST with a comment (like in same curl command)?

Or should I pass 2 curl commands one for POST (transition) one for PUT (comment)? 

Cheers, Sam 

[tomd]

You should be able to use the following JSON in your POST call:

{
 "update": {
 "comment": [
 {
 "add": {
 "body": "Bug has been fixed."
 }
 }
 ]
 },
 "transition": {
 "id": "5"
 },
}

[Samuel Donadelli]

@tomd 

Hello, I tried this piece of code you suggested me. However, I wasn't able to add the comment. 

The only update was on the transition. 

I made other test by using two curl commands, one POST (transition) and one PUT (comment) and it worked properly.

I wonder if update:comment:add works only with PUT, instead of POST. 

Thanks, Sam 

[tomd]

Sam,

I've just checked it for you, it works in my test environment (Jira 7.6.6):

curl -u username:password -X POST --data '{ "update": { "comment": [ { "add": { "body": "Bug has been fixed." } } ] }, "transition": { "id": "2" } }' -H "Content-Type: application/json" http://jira/rest/api/2/issue/TEST-1/transitions

I would recommend you to install REST API Browser add-on and try:

• https://marketplace.atlassian.com/apps/1211542/atlassian-rest-api-browser

Tom

[李冲]

@Tomasz Dudzisz Hi, I am trying to use your example to update JIRA ticket.  But I got below error response. The original ticket is a product level bug, I am not sure where and how to fix it. Can you please give me some suggestion? Thanks. 

"error": {
 "errorMessages": [],
  "errors": {
   "customfield_28700": "Reason for the Bug is required for Production Bugs"
  }
}

[tomd]

Hello Christina,

it looks like you have to update "Reason" field as well (required field).

Tom

[Phan Kieu Hung]

Hi @tomd ,

When I use PUT API: /rest/api/2/issue/{issueId} for update issue with body below:

{

    "fields": {

        "summary": "This is a shorthand for a set operation on the summary field",

        "timetracking": {

            "originalEstimate": "80"

        }

    },

    "transition": {

        "id": "51"

    }

}

In spite of API response 204 (Update success). But "transition" do not update.

The id transition I collect from API: /rest/api/2/issue/{issueId}/transitions.
Look like "transition" can not editable.
I check fields editable via: /rest/api/2/issue/{issueId}/editmeta

So we must call 2 API for update issue.
1. Update data normal. (PUT:  /rest/api/2/issue/{issueId} )

2. Update status (transition) (POST: /rest/api/2/issue/{issueId}/transitions )

Do you have discuss about it?
Thanks,
hungpk

[Mohamed Adel]

Hi @Phan Kieu Hung 

Did you try to use the following api https://docs.atlassian.com/software/jira/docs/api/REST/9.3.1/#api/2/issue-doTransition 

thanks 

[Hassan Rachid]

Hi @Mohamed Adel 

That endpoint works for me, however, the edit issue documentation does state that you can transition statuses while editing an issue. I already have an existing endpoint that calls that endpoint, so I tried to add status transitions to the request body. The API response is 204, but the issue status never changes. Is it possible to transition status using the edit endpoint? Or must we use the one you linked?

[Nicketa]

Comment or any field update only works when there is a screen on transition, which have fields to be updated.

[vinay]

is this works only for api version 2?