How to - export a list of jira service desk users into excel?

[Maria Burrows]

Jira SD v 3.3.0,   Jira Server Version 7.3.0

Please advise if there is a method to get an excel spreadsheet of all users setup in the system.?  

thanks,

Maria

[Angélica Luz]

Hi Maria,

On Site administration > Users there is an option to Export users where it generates a CSV file that you can open on Excel.
For customers, you can also download on Site administration > Jira Service Desk > Portal only customers > Export users.

Regards,
Angélica

[David Eedle]

This does not work. I go to: https://XXXXX.atlassian.net/admin/jira-service-desk/portal-only-customers

I click Export Users

The spinner shows for a while and the button disables

The spinner stops, the button enables

There is no file created or offered for download.

[Angélica Luz]

Hi David,

I've tested here using Google Chrome and it downloads automatically when clicking on "Export users".
Can you please let us know what browser are you using? Can you test using another one?
This will help us better understand what is happening and try to replicate this issue to check if it's a bug.

Regards,
Angélica

[David Eedle]

Hi Angelica

I was on Firefox Mac 64 and definitely does not work. If I check the console I can see the call to https://edsmart.atlassian.net/rest/servicedesk/customer-management/noeyeball/1/local-servicedesk-user?start-index=0&max-results=20000 and it's returning data, but the file is not produced. There's no obvious error message in the Console.

On Chrome Mac 71.0.3578.98 the file DOES download as you note.

So maybe something going on with FF?

David

[Maria Burrows]

Thanks Angélica  for your response, and apologies for such long delay in replying.

Wondering if there is a method for displaying - producing excel (csv) of users on Jira server version.  

Site admin function is available only in cloud version.

thanks

Maria

[Angélica Luz]

Hi @Maria Burrows,

You can export users directly from the database.
Please check the steps on the documentation below:
- How to export users to CSV from a JIRA application

Regards,
Angélica

[Angélica Luz]

Hi @David Eedle,

Thank you for helping us with this test.
This issue that we are facing was reported as a bug and it's only related to Firefox because Firefox is able to read this file, that's why it does not download the CSV.
- https://jira.atlassian.com/browse/JSDCLOUD-6458
Please, click on vote and watch to receive updates about the bug.

Regards,
Angélica

[Lasse Langhorn]

You can use the Jira User Export app for Jira Server. It is free to download and use: https://marketplace.atlassian.com/apps/1220535/jira-user-export?hosting=server&tab=overview