How to reopen a released, closed issue in Jira

[David H Stannard]

The usage scenario is:

• A feature was implemented during a sprint;
• The feature met acceptance criteria and was released and deployed after the sprint was closed;
• A 'bug' was discovered in production resulting from this feature;
• The development team would like to reopen the issue rather than create a bug.

How would one do this? What are some implications from reopening the original Jira issue rather than creating a bug and pulling it into a new sprint?

Thanks,

[Pete Singleton · Accepted solution]

The correct solution is to create a new Bug and link it to the original Story.

However, if you really must reopen the story, then you will need to edit the Story workflow to create a transition, either to a new state of Reopened, or back to an existing state.  This transition should also be made to clear the "resolution" field (via workflow post-conditions.

[David H Stannard]

I agree upon the correct approach. But since Scrum teams can define their working agreement and go through a learning cycle ...

And understood with respect to the work flow changes.

Thx

[Paweł Albecki]

"The development team would like to reopen the issue rather than create a bug."

But why? Reopening issue closed in the last sprint would result in false reports because it would add e.g. closed story points value to both sprints.

[Jack Brickey]

agree that opening a bug on a "released" feature is the correct approach. That said if you wish to reopen an issue you simply need to have a transition from the closed status back to To Do or whatever status you want. Be sure to have a post-function that clears the Resolution field.