How to use SLA politics for customers group

[Ivan Kuzyk]

Hello

I wont to create group of customers and use an SLA politics for this group. For example: group VIP, group A, etc.

Should I created users group for create customers group?

How to match group and SLA?

Thanks

[Arthur Gonçalves]

Hi Kuzyk,

Actually you can create multiple metrics and differentiate them upon specifying different JQLs for each of them. Please check this page for further reference.

-- Arthur Gonçalves