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I am facing the issues while creating issue via sending email to the Distribution list

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July 9, 2019

 

 

An error was encountered whilst handling messages from the mail server
"StartPortal" using the handler "class com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler".

The error was:
------------------------
"Unable to create issue with message."

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Joanna Praats
Joanna Praats December 27, 2023

Got the same error. My problem was in workflow first "Create" transition, there was a mistake there that prevented issue creation also via Jira. After fixing workflow also the e-mail creation started working.

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