I cannot close a jira ticket

[ANA Siurana PEREZ]

Hello,

I cannot close a jira ticket because the option is not showed. Neither it's showed "Initial" or similar...

[John Funk]

Hi Ana - Welcome to the Atlassian Community!

Most likely it is because there are Conditions on the transition to those Statuses in the workflow. Take a look there and see what Condition is not being met for the Status to show up. 

[Vitor Hugo Campos Lage]

Hello there! 
Checking the workflow is the best way to try and understand why you can't close the item right away, perhaps you have to transition through different status before closing an item. 

Try asking your admin how the workflow works. 

[Vishal Biyani]

@ANA Siurana PEREZ 

There are few reasons, why you may not see the next status

• It is possible that your userid may not have permission to transition the issue to next status
• Some conditions are not meeting due to which transition remains hidden.

Ask your jira admin what restrictions they have placed on the transition and go from there

[Nik Surmanidze _Actonic_]

Hi!

Could you check the workflow? A workflow can indeed interfere with the ability to close a ticket, especially if the workflow is not designed correctly.