Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I have to create a filter

Raaju Ganapathy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 26, 2018

JIRA tickets raised by my team - Level 1 support and assigned to L2 support team member for further investigation. Post L2 team working on that, the issue will be assigned back to L1 team.

So am in need of those tickets that are assigned back to my team.  I used IssueFuntion in lastcomment by. But, am able to mention only one name in lastcomment by field. Where as I need to mention all L2 team members.

1 answer

0 votes
Troy Spetz
Contributor
October 26, 2018

Instead of trying to track the movement of issues (via Comment updates), why not use the Assignee (and its history) field?

 

You can use JQL like:

assignee was <L2 Support Team Member> and assignee != <L2 Support Team Member>

 

The above example finds issues which were assigned to a L2 Support Team Member -- but are no longer assigned to that member (e.g. now assigned back to L1 Support Team Member).

Raaju Ganapathy
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 26, 2018

Thank you so much. Let me try it out.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events