I modified the issues workflow; now "Created versus Resolved" chart doesnt work

[philippos]

We created an intermediate task for our issues, "Code verification".

Now the "Created versus Resolved" plugin does not work; only the "Created" line appears positive; the resolved line appears as zero although issues attain "Resolved" status every day.

Thank you

snapReopen.jpg

resolved1.jpg

distort.jpg

resolved2.jpg

[Udo Brand · Accepted solution]

Ok. it seems that your workflow is not setting a resolution while your issues move into status resolved. The resolved line shows issues with a resolution independent from the status the issue is in.

So you need to set a resolution in your workflow via postfunction within the transition to a status that should have a resolution (like your resolved status).

[philippos]

Thank you.

How do I set a resolution via postfunction?

[Udo Brand]

You need to edit your workflow. Click on a transition where you need to set the resolution. Click on the tab postfunction, click add postfunction, mark "update issue field", click add. Then select Resolution as issue field and a value (e.g. Fixed) for the resolution. Click Add  (if neccessary repeat this for other transitions as well) and then publish your draft.

[philippos]

Yes, this works great, thank you. 

[philippos]

A side question on the same issue:

I have several re-opened and re-resolved issues, The image becomes distorted, obviously because the "FIXED" status needs to be removed when an issue is re-opened? How can I do that?

resolved2.jpg

[Udo Brand]

You need to remove the resolution in you reopen transition. Again, use a postfunction that clears the Resolution.

[philippos]

No, for re-open transitions this parameter update already exists.

Maybe I need to set this somewhere else?

snapReopen.jpg

[Udo Brand]

Ok, that seems to be correct. Well actually the graph could be correct, when you have more issues resolved than created. Since 9th of February (I guess) there have been only 8-10 issues created (reopened does not count) but around 50+ have been resolved - is that correct?

[philippos]

Yes, you are right, this is the problem, thank you