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Is it possible restrict / specify what users or groups appear in @-mention results in Jira/ Jira Service Desk?

Rejo Thomas
Rejo Thomas January 17, 2017

We have multiple JIRA projects in our JIRA instance. We have recently rolled out JIRA Service Desk and have a separate JIRA service Desk Project.

We have been using the '@mentions' feature in our comments and other areas. After roll-out of our service desk I can see that the '@mentions' user list dropdown now contains the Service Desk customers and a user using '@mentions'  can select them from another project.

I would like to NOT have customers as an option in the '@mention' user list.

Is it possible to restrict or specify who gets listed/displayed in the '@mentions' User dropdown?

 

 

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Like Henri Volk _amily_ likes this
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Henri Volk _amily_
Henri Volk _amily_
Contributor
January 17, 2017

I also wish this could be possible, but found the following https://jira.atlassian.com/browse/JRA-37386

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