Is there an existing template in Jira for automatic approvals

[Adithya Soma]

When someone raises access request for a Environment,  we need to send it for respective Environment owner approval or user would include them while creating. 

Is there a possibility where we create a template and add Environment details in it and it automatically sends it for respective owners approval?

Workflow would look like... User creates a ticket for Environment access > Ticket will be created with waiting for approval status directly > Once approved we can move it to inprogress > Close upon completion.

Please suggest.

[Parsa Shiva]

Hello @Adithya Soma
In this scenario I encourage you to take a look at Approval Path for Jira.

There is an automation option which will enable you to set conditions and post functions based on your workflow for the approval process.

Best,
Parsa Shiva

[John Funk]

Hi Adithya - Welcome to the Atlassian Community!

Are you using Jira Service Management and the built-in approval functions that come with that product? 

[Adithya Soma]

Hi John,

Yes. Am using the same.

When we raise a ticket and put in details about approvals then it will trigger an approval email however I wanted to check if we can create a new template where in we can make the environment details name as a drop down and associate it with the list of environment owners. When someone selects a environment then it should directly trigger an email to the approved without manual Intervention.

[John Funk]

Well, one way would be to not populate the Approvers field until someone selects a value for the environment. Then you could have an automation rule that fires on the environment field update which populates the Approvers field. The the user would get the approval email.