Is there anyway to add user instructions to transition pop-ups

[Adam Grace]

Hi all, I'm a bit stumped here.

I'm trying to add instructions to key transition screens (QA Pass, QA Fail, Ready to Build) and basically want to remind the user to update certain fields before assigning or closing the issue.

I tried using the Jira Toolkit but must be doing something wrong because I cannot for the life of me can these message custom fields to appear ANYWHERE in my transition dialogues.

I wanted to know how Atlassian do it, as their https://jira.atlassian.com ticketing system.

See below, this is exactly what I want to do.... Please help me!

[Jeremy Largman]

Hi Adam, sorry for the late response. First, go through this:

http://confluence.atlassian.com/display/JIRAKB/Custom+Fields+or+System+Fields+are+Not+Appearing+on+the+Screen

• Do you have a context on the custom field?
• Is your mapping field -> Screen -> Screen Scheme -> Issue Type Screen Scheme -> Project correct?
• Make sure you've got the Description (View) field, not Description (Edit).
• Make sure you've filled out the default value, as opposed to the description.

Hopefully it's something in there?

[Adam Grace]

I'm sure of everything else. However, the default value never seemed to save, i.e. everytime I opened the default value it was blank. Is this correct?

[Adam Grace]

I'll dig out the log in the AM. I'm about to leave the office for the day. I'll update this comment tomorrow. Thanks Jeremy!

[Adam Grace]

Hi Jamie, I'm not sure which plugin you're referring to? I don't have a plugin called Behaviours installed... Unless its named something else?

[Jeremy Largman]

No - it should save! It sounds like this is the problem. Any errors in the atlassian-jira.log file?

[JamieA]

Not sure, but are you using an old version of the behaviours plugin? I'm curious because it used to do that red outline which I think I see on your screenshots.

There is no known issue along these line, but perhaps you have a behaviour that clears the help text (as I refer to it). If so you should disable the plugin and retry to see if that's your issue...

[JamieA]

OK, sorry... in that case ignore me. Was just a shot in the dark.

[Adam Grace]

Here's my screen setup:

Custom Fields - Check

Screens assigned - Check

Shown in Transition - Failed!

[Sean Curtis]

We use a Message custom field from the JIRA Toolkit. You'll probably have to make some changes to your Screens to ensure they're displaying these fields for the correct transitions.

[Adam Grace]

I've tried using the toolkit. I've checked the screens and the messages are there, but when put to action they don't appear. Is there something I need to do with the toolkit to enable the additional features?