Issue Collector - Unknown error occurred trying to invoke collector

[Steven Silvestri]

After setting up an Issue Collector for my project, I find I am unable to submit an issue. The form does not close upon submission and the administration console reports the following error:

• [16/08/2013 18:18:14] Unknown error occurred trying to invoke collector 'test collector' from '<url-here>' by test (test).

[Steven Silvestri · Accepted solution]

Solution: The Issue Collector requires the Summary field to be in the collector. If this field is removed this error is thrown.

[Deleted user]

I'm receiving the same answer but Summary and Description are mandatory fields, so I'm not sure why I would be seeing these errors.  Any ideas?

[Rachael George]

I'm getting the same problem. Initially I wanted to used a collector with additional fields but even trying a collector with the basic/standard fields, I'm still getting the "unknown error" message.

[Rafael Valverde]

I got this error and is caused by the email, for example, 

"[27/09/2018 22:28:02] Unknown error occurred trying to invoke collector 'ICM Support Request' from '10.24.58.115' by test (dane.cintron@blabla.com)"

the email "dane.cintron@blabla.com" is found in the jira directory but it doesn't have permissions to login, so for that reason is getting the error, when I changed the email to "dane.cintro@blabla.com" works fine, because is another email (not added in the directory), or you can select the option "Always use issue reporter" in the issue collector, it avoids this issue.

:-)

[Munyiva Ngea]

I got the same error I have made the necessary fields to be required.

[Benjamin Saberin]

The issue for me was that the Default Report did not have permission to create an issue in the selected project.

[Radu Palicica]

I've got the same problem as Rachael George.

[PeterKoczan]

Hi,

From the error message it seems that you have not replaced the URL at the <url-here> block. Can you make sure that you used the issue collector according to the following documentation: https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

Kind regards,

Peter

[Steven Silvestri]

I purposely posted the error with <url-here> instead of my actual URL since it is a private URL. I had followed the documentation as it says.