JIRA 6.2 now send two issue created notifications - Why?

[Warren McInnes]

Hi,

I recently upgrade my instance of JIRA from 5.2.1 to 6.2,

Nothing changed interms of configuration and now we get 2x issue created notifications?

Why?

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Is there any other user id that has your email address (or an alias)? Just in case..

[Warren McInnes]

Hmmmm, I think there is another ADMIN user using my email address - We have a requirement to have a generic ADMIN user for automation - I think this may be the issue, I'll investigate and get clarify this.

[Warren McInnes]

I had to create a new Group - Automated Admin and seperated this users to not recieve jira-admin notifications. Works like a charm!

[Fabio Racobaldo _Herzum_]

Hello Warren,

are u sure that the previous JIRA 5.2 is down? Are u receiving duplicated email just for issue creation event?

Let me know,

Fabio

[Warren McInnes]

Hi,

Well we have teo environments -

1. Production JIRA

2. Testing JIRA

Testing JIRA environment is on a local server and can not send out any kind of notification.

Our Production environment was just upgraded? So we only has 6.2 up and running - 5.2.1 should technically no longer exist except in back ups?

We are only receiving duplicated emails just for issue creation event...It's odd?

[Fabio Racobaldo _Herzum_]

Hello Warren,

please, could you try to perform this check https://confluence.atlassian.com/display/JIRAKB/Duplicate+Issue+Creation,+Comments+or+Notifications

COuld you verify that your outgoing mail queue has not errors?

Regards,

Fabio

[Warren McInnes]

Hi, I'm still getting 2x create notifications after change? any more ideas why?