JIRA Integrated with a 3rd-party tool. Need help passing mandatory custom fields ticket generation

[Dani Che]

I'm attempting to generate tickets through a third-party tool integrated with JIRA. I can successfully create one ticket type, but I need a different ticket type and the issue I"m running into is the mandatory custom fields. The third-party tool has a portion of the template that allows me to pass custom fields, but I am getting errors.

Here are the required fields:

Field Type

customfield_1111 Checkboxes

customfield_2222 Text Field (multi-line)

customfield_3333 Text Field (multi-line)

customfield_4444 Text Field (multi-line)

customfield_5555 Select List (single choice)

customfield_6666 Select List (single choice)

customfield_7777 Select List (multiple choices)

customfield_8888 Select List (single choice)

customfield_9999 Select List (single choice)

{
     "customfield_1111": [{"value": "Checkbox option 1"}],
     "customfield_2222": "This is a test ticket.",
     "customfield_3333": "This is a test ticket.",
     "customfield_4444": "This is a test ticket.",
     "customfield_5555": [{"value": "Choice 1"}],
     "customfield_6666": [{"value": "Choice 1"}],
     "customfield_7777": [{"value": "Choice 1"}],
     "customfield_8888": [{"value": "Choice 1"}],
     "customfield_9999": [{"value": "Choice 1"}]
}

The error I'm getting is:

failed to create jira ticket: failed to create issue: customfield_9999 - Could find find valid 'id' or 'value' in the Parent Option object.: request failed. Status 400

Happy for any suggestions, I need to get this working. Thank you.

[Dani Che · Accepted solution]

I found the solution. It was to only treat the Checkboxes and Select List (multiple choices) values inside brackets for arrays and remove the "[" "]" from the Select List (single choice) values.

[Dhiren Notani_Exalate_]

Hi @Dani Che , may I please know which tool you are using for this integration and what's your use case here that you want to achieve?

If there are mandatory fields on the target which is blocking the synchronization, I guess there could be 2 ways to deal with it.

1st) Either you try to set default values in your script in case no value is getting synced.

2nd) You may also try to set default values of a custom field via the Jira UI itself.

Have you looked at Exalate? It is a completely decentralized sync tool which has a script mode based on Groovy where you can do a lot of customizations and set default values easily.

Thanks, Dhiren

[Dani Che]

@Dhiren Notani_Exalate_ 

The tool is Wiz (from Wiz.io) and the use case is to have JIRA tickets automatically created from Wiz.

[Diana_Architect_ZigiWave]

@Dani Che hi! Sorry to hear that you're experiencing such an issue. I see Vamshi has already given some directions to look at, in order to resolve the problem. I suppose the integration project is tied to the 3rd party tool you're currently using. Anyway, you can check out ZigiOps. It's also an integration solution, a no-code one. It has advanced customization functionalities, so you can tweak it in a way that fits your integration needs. 

Regards, Diana

[Vamsi Kandala]

Hi @Dani Che

The error is related to the 'customfield_9999' and looks like this is a single-select list.

Did you check whether 'Choice 1' is one of the options for the 'customfield_9999'?

Hope this helps.

Thanks,
Vamsi

[Dani Che]

Hi @Vamsi Kandala

Thanks for the suggestion. Yes, I have verified the choices are all letter-for-letter identical to the available options, including the capitalizations. 

[Vamsi Kandala]

Hi @Dani Che

I am assuming that you are passing the data for the correct issue type as well.

Can you send us the screenshot of the url as well as the JSON data of the request? 

Also, did you check whether there is any context configured for this custom field and for this particular issue type?

Thanks,
Vamsi

[Dani Che]

@Vamsi Kandala Yes, it is for the correct issue type. If I try creating the ticket for this issue type without passing the custom fields I get an error that lists out each required field and it states they are missing.

I don't think I can provide the URL for my corporate environment.

I don't know how to check if there is any context configured for the custom field / issue type. Can you tell me how?

[Vamsi Kandala]

Hi @Dani Che

I understand.

If you are Jira Administrator, or if you can check with Jira Administrator (assuming you are working with Jira Data Center and not Cloud version):

• Click on the cog wheel at the right corner of Jira navigation menu
• In the drop-down, select 'Issues'
• Select 'Custom fields' under 'FIELDS' section
• Then, search for your custom field by the name
• Identify your custom field in the results and click on three dots (...) under 'Actions' column at the far-right of the results
• Select 'Configure'
• Check what projects and issue types are allowed/ applicable for this custom field and confirm that your issue type is present or 'Global (all issues)' is set

Alternate solution is:

If you can find out what the 'id' is for 'Choice 1' option, try to set and send the 'id' data instead of 'value'.

Hope this helps.

Thanks,
Vamsi

[Dani Che]

@Vamsi Kandala 

I was able to pull the ID for each choice by inspecting the HTML element, I put it in the following formats:

{
     "customfield_17774": [{"id": "36509"}],
     "customfield_17692": "This is a test ticket.",
     "customfield_17775": "This is a test ticket.",
     "customfield_11591": "This is a test ticket.",
     "customfield_15873": [{"id": "18153"}],
     "customfield_17570": [{"id": "18100"}],
     "customfield_16370": [{"id": "16903"}],
     "customfield_17491": [{"id": "18005"}],
     "customfield_15872": [{"id": "15607"}]
}

{
     "customfield_17774": {"id": "36509"},
     "customfield_17692": "This is a test ticket.",
     "customfield_17775": "This is a test ticket.",
     "customfield_11591": "This is a test ticket.",
     "customfield_15873": {"id": "18153"},
     "customfield_17570": {"id": "18100"},
     "customfield_16370": {"id": "16903"},
     "customfield_17491": {"id": "18005"},
     "customfield_15872": {"id": "15607"}

}

With the first format I continue to get an error "could not find valid 'id' or 'value' in the Parent Option. With the second format I get "customfield_17774 was not an array: request failed" Any other ideas? I am not an administrator, so I cannot do your first suggestion.

[Vamsi Kandala]

Hi @Dani Che,

All custom fields which hold multiple values are represented as arrays.  Like check boxes, radio buttons, select lists, user pickers etc.

Your first block of code is correct, which brings to the question again related to the error.

Which custom field is giving you the error now?  Also, just wanted to make sure, it is indeed the select list.

Thanks,
Vamsi

[Dani Che]

@Vamsi Kandala 

I changed the custom field #'s in the original post for simplicity, but let me post the real ones below:

Field                           Type

customfield_17774 - Checkboxes

customfield_17692 - Text Field (multi-line)

customfield_17775 - Text Field (multi-line)

customfield_11591 - Text Field (multi-line)

customfield_17570 - Select List (single choice)

customfield_15873 - Select List (single choice)

customfield_16370 - Select List (multiple choices)

customfield_11591 - Select List (single choice)

customfield_15872 - Select List (single choice)

Using the following:

{
     "customfield_17774": [{"id": "36509"}],
     "customfield_17692": "This is a test ticket.",
     "customfield_17775": "This is a test ticket.",
     "customfield_11591": "This is a test ticket.",
     "customfield_15873": [{"id": "18153"}],
     "customfield_17570": [{"id": "18100"}],
     "customfield_16370": [{"id": "16903"}],
     "customfield_17491": [{"id": "18005"}],
     "customfield_15872": [{"id": "15607"}]
}

I get:

failed executing integration: rpc error: code = Internal desc = failed executing integration, integration: [removed], integrationType: model.IntegrationType, integrationParams: *model.JiraIntegrationParams, tenantId: [removed]: failed to create jira ticket: failed to create issue: customfield_15873 - Could not find valid 'id' or 'value' in the Parent Option object.: request failed. Please analyze the request body for more details. Status code: 400

[Vamsi Kandala]

Hi @Dani Che,

Your code seem to look correct and I cannot point out what the issue is.

Is it possible to enclose the complete JSON request data here?

Or, can you try replacing

"customfield_15873": [{"id": "18153"}],

with

"customfield_15873": [
            {
                "set": {"value": "Choice 1"}
            }
        ],

Thanks,
Vamsi

[Dani Che]

@Vamsi Kandala 

I changed it to the format you suggested:

"customfield_15873": [
            {
                "set": {"value": "Choice 1"}
            }
        ],

But I still continue to get the error that it could not find a valid 'id' or 'value' in the Parent Option object for customfield_15873. I have also changed the value to multiple valid selections and it still throws the same error unfortunately.

[Vamsi Kandala]

Hi @Dani Che

It is likely the issue with the context of the custom field but no way to determine that.  Is there a way you can check with your Jira administrator and confirm this?

Thanks,
Vamsi

[Dani Che]

@Vamsi Kandala 

If I had an admin check the context of the custom field, what would they be looking for exactly? The fields should be appropriate for this particular issue type since they are the required fields.