JIRA startup failed: You cannot access JIRA at present. Look at the table to see the reasons

[Archana]

I hvae tried so many ways ..but didnot get solution. Can anyone please help in accessing JIRA?                 Thanks

[Francesc Arbó]

Hi @Archana,

According to the image there's a plugin causing the error but it would be better to show the whole error message to understand better this problem.

Try to move all files from ...\Atlassian\Application Data\JIRA\plugins\installed-plugins and then start Jira. If it loads ok, at least one of these files is the origin of the error (maybe the plugin89.111.zip file).

[Archana]

Hi @Francesc Arbó

I am getting plugin issue as i can see plugin89.111.zip file is loading in Zip format

2018-04-19 13:00:59,150 main ERROR [atlassian.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'com.javahollic.jira.jirasu', file Unit: E:\ICPJIRA\Atlassian\Application Data\JIRA\plugins\installed-plugins\jira-su-plugin-1.2.2.jar (1326684548000)
java.lang.NumberFormatException: For input string: "300 "
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
at java.lang.Integer.parseInt(Integer.java:458)
at java.lang.Integer.parseInt(Integer.java:499)
at com.atlassian.plugin.util.PluginUtils.getDefaultEnablingWaitPeriod(PluginUtils.java:110)
at com.atlassian.plugin.osgi.factory.transform.stage.GenerateManifestStage.<init>(GenerateManifestStage.java:45)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer$1.<init>(DefaultPluginTransformer.java:53)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.getDefaultTransformStages(DefaultPluginTransformer.java:44)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.<init>(DefaultPluginTransformer.java:68)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory$DefaultPluginTransformerFactory.newPluginTransformer(OsgiPluginFactory.java:57)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.getPluginTransformer(OsgiPluginFactory.java:127)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.createOsgiPluginJar(OsgiPluginFactory.java:302)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.create(OsgiPluginFactory.java:250)
at com.atlassian.plugin.loaders.ScanningPluginLoader.deployPluginFromUnit(ScanningPluginLoader.java:116)
at com.atlassian.plugin.loaders.ScanningPluginLoader.loadAllPlugins(ScanningPluginLoader.java:89)
at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:150)
at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:59)
at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:1380)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:254)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:237)
at com.atlassian.jira.upgrade.ConsistencyLauncher.launchConsistencyChecker(ConsistencyLauncher.java:61)
at com.atlassian.jira.upgrade.ConsistencyLauncher.start(ConsistencyLauncher.java:39)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:39)
at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:57)
at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:52)
at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121)

[Francesc Arbó]

Hi @Archana,

have you tried to start Jira without add-ons in this folder? Now it shows an error in this file: Unable to deploy plugin 'com.javahollic.jira.jirasu', file Unit: E:\ICPJIRA\Atlassian\Application Data\JIRA\plugins\installed-plugins\jira-su-plugin-1.2.2.jar

[Archana]

Hi @Francesc Arbó

I have removed insatlled-plugins and restarted the service. Again it is showing unable to load Plugins error. 

[Archana]

Hi @Francesc Arbó

There is something problem with the plugins.I have removed files and restarted services..but still same issue 

2018-04-19 16:58:18,682 main ERROR [atlassian.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'com.atlassian.gadgets.publisher', file Unit: E:\ICPJIRA\Atlassian\Application Data\JIRA\plugins\.bundled-plugins\atlassian-gadgets-publisher-plugin-3.0.2.jar (1305830702000)
java.lang.NumberFormatException: For input string: "300 "
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:48)
at java.lang.Integer.parseInt(Integer.java:458)
at java.lang.Integer.parseInt(Integer.java:499)
at com.atlassian.plugin.util.PluginUtils.getDefaultEnablingWaitPeriod(PluginUtils.java:110)
at com.atlassian.plugin.osgi.factory.transform.stage.GenerateManifestStage.<init>(GenerateManifestStage.java:45)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer$1.<init>(DefaultPluginTransformer.java:53)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.getDefaultTransformStages(DefaultPluginTransformer.java:44)
at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.<init>(DefaultPluginTransformer.java:68)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory$DefaultPluginTransformerFactory.newPluginTransformer(OsgiPluginFactory.java:57)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.getPluginTransformer(OsgiPluginFactory.java:127)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.createOsgiPluginJar(OsgiPluginFactory.java:302)
at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.create(OsgiPluginFactory.java:250)
at com.atlassian.plugin.loaders.ScanningPluginLoader.deployPluginFromUnit(ScanningPluginLoader.java:116)
at com.atlassian.plugin.loaders.ScanningPluginLoader.loadAllPlugins(ScanningPluginLoader.java:89)
at com.atlassian.plugin.manager.DefaultPluginManager.init(DefaultPluginManager.java:150)
at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:59)
at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:1380)
at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:254)
at com.atlassian.jira.ComponentManager.start(ComponentManager.java:237)
at com.atlassian.jira.upgrade.ConsistencyLauncher.launchConsistencyChecker(ConsistencyLauncher.java:61)
at com.atlassian.jira.upgrade.ConsistencyLauncher.start(ConsistencyLauncher.java:39)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:39)
at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:57)
at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:52)
at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121)
at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.onTenantStart(MultiTenantComponentMapImpl.java:165)
at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:134)
at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:131)
at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachListener(DefaultMultiTenantManager.java:256)
at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startTenant(DefaultMultiTenantManager.java:130)
at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startAll(DefaultMultiTenantManager.java:203)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:85)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

[Archana]

Hi @Francesc Arbó

Issue has been resolved, by adding -XX:MaxPermSize=256m in regedit.exe

Thanks a lot for the support :)