JIRA: to close or to resolve?

[kavya sahu]

You can reopen both a resolved and a closed issue in JIRA. What's the practical difference? (besides requiring different permissions to resolve/close issues e.g. if QA is involved)

We have some differences of opinion in our team for whether to resolve or close, and I'd like to point towards some authority and say "we should do it this way".

[Rambabu Patina _Appfire_]

Hi @kavya sahu ,

They're subject to your own definitions/requirements, but generally "resolved" means a developer has fixed the reported problem and "closed" means that a resolved issue has been confirmed as fixed by the reporter or a QA team. Hope that makes sense? 

Thanks,
Ram.