Jira 6.2 Disable Comments on Closed issues

[Warren McInnes]

Hi,

I would like to disable all users from commenting on an issue when the status is set to CLOSED?

[Nic Brough -Adaptavist- · Accepted solution]

You can use a workflow property - it's the same trick as stopping people from editing closed issues.

https://confluence.atlassian.com/display/JIRA/Workflow+properties  (it's for the most recent Jira, but the comment property has been there since at least v4, and the principles have not changed)

[Warren McInnes]

I did try this, but could not get it to work? Property: jira.permission.comment.user Value: denied OR Property: jira.permission.comment.denied Value: true and a few other examples - But nothing could disable me from commenting?

[Nic Brough -Adaptavist-]

That's odd, your first one should work - it's working for me in a 6.3 installation You might want to raise this with Atlassian support, as you're doing everything right.

[Warren McInnes]

So by adding Property: jira.permission.comment.user Value: denied to the Closed status all jira-users should not be able to add any comments right?

[Nic Brough -Adaptavist-]

Yes, you've got that right. I don't know why it is not working.

[Warren McInnes]

Hmmm.... No it's not working, I will check with Atlassian if it is indeed a bug from their side. Thanks

[Warren McInnes]

Okay, I seem to have added it to the wrong workflow, due to many similar workflows being on the same project. My fault! Since it's working now, How can I notify the commenter/reporter when their comment fails due to the issue being closed?

[Nic Brough -Adaptavist-]

Ahh wrong workflow, exactly what I did this morning too. I don't think you need to notify them - the flag should remove the comment box completely, so they can't enter a comment.

[Warren McInnes]

haha...happens. Alright, So the scenario goes as follows, we have a business user, who only communicates via email, so they add comments via email - these users typically don't even log into JIRA. So if they try comment on an issue that is closed, they will have no way of knowing their comment got ignored by JIRA email handler? Any advice?

[Nic Brough -Adaptavist-]

Bother, via email, of course. I really have not had enough coffee this morning. Off the shelf, I can't think of a way to do this. Deep in my past though, this was one of two reasons I wrote an email handler for Jira - it would respond to incoming emails with "sorry, couldn't comment".

[Warren McInnes]

Lol sorry my bad - Could you perhaps share your knowledge on such mail handler?

[Nic Brough -Adaptavist-]

I haven't got a lot really, this was for Jira 3, and I just followed the developer guide at the time. The more recent one is at https://developer.atlassian.com/display/JIRADEV/Message+Handler+Plugin+Module

[Warren McInnes]

Thanks

[Hangsu Ma]

Just in case you dont fancy develop your own mail handler. This function is now available in latest version of EMH 1.5.4

https://marketplace.atlassian.com/plugins/biz.beag.jira.mailer/server/overview

Be aware this is a commercial plugin!